CCaaS (Five9, NICE inContact, Talkdesk)
Contact Center as a Service (CCaaS) enables businesses to connect with customers via hosted call center services that intelligently route communications from multiple channels to provide an improved, holistic customer experience. CCaaS provides the link between a business and its customers, allowing omnichannel interactions across email, chat, phone, and text. Our CCaaS vendors are listed below. Vendor availability and offers may vary by location. Order this $0 SKU to gain access to the CCaaS vendors. Once ordered and provisioned, you will be able to create opportunities for your customers.
CCaaS provides a more efficient and customer-friendly experience than traditional call centers, enabling customers to contact the business any way they prefer. CCaaS is always available and is significantly easier to scale up or down depending on need.
Once this product is ordered and provisioned, you will be able to create CCaaS opportunities for your customers and will work in tandem with the Pax8 Connect team to close them. Please note that CCaaS vendors, and not Pax8, provide support and billing for CCaaS products.
NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.
- Omni-channel interactions over email, chat, voice, and text
- Unified management platform
- Skills-based routing
- Promotes a greater customer experience
- Reduces overall communication costs
- Easily scale up or down to meet needs